By Martin C Calder, with Andy Hampson adn John Skinner
A4 paperback, 320 pages
At its heart is a comprehensive assessment framework which explores over thirty components, broken down into definitions, relevant research findings and resources/practice guidance. The framework to intercept the information gathered covers:
Over 800 references provide guidance for more specific follow-up. Actual samples of over 70 questionnaires help practitioners assess which they might want to use.
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