Terms and Conditions

Use of the site

Welcome to the Russell House Web Site ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

General

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

Purchase Ordering

By making a request/order you are offering to purchase a product from us, which we will accept to sell you on the following conditions. All requests are subject to availability and confirmation of the price by us. Dispatch time may vary according to availability and any representations made as to delivery times are limited to UK mainland only and are on the basis that we that we are not responsible for any delay in delivery occurring due to postal delays, delays with our courier or force majeure. Russell House Publishing Ltd are absolutely entitled to refuse any request/order made by you. If your order is accepted we will take payment and inform you by emailing you or else by calling you. When making a request/order you undertake that all details you provide to us are true and accurate, that you are the authorized user of the credit or debit card used to make your request and there are sufficient funds to cover the cost of the goods.

Refunds

For whatever reason, if you are not happy with your purchase of our titles, you may return them within 30 days. Russell House will give you a full refund less the cost of carriage as long as the condition in which we receive them is as good as when we sent them to you. This caveat excludes the case that the goods have been damaged in transit to you, in which case you may claim it as a faulty item. See below.

Claims for faulty items

Claims for faulty or damaged goods should be made to us within 30 days of purchase. Our liability in the case of claims is limited to the sum paid for the goods and the cost of the carriage. We will also refund any costs paid by you for returning faulty or damaged products to us. We do not accept responsibility for consequential loss caused by circumstances outside our control. Your statutory rights are not affected.

Pricing

All prices shown on our web site are subject to change at any time and advertised prices do not constitute a contract between Ruseell House Publishing Ltd and you. We cannot confirm the price of a Product until your order is accepted in accordance with our purchase ordering policy.

Content

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, or other intellectual properties owned, controlled or licensed by Russell House Publishing Ltd.

Links to other websites and services

To the extent that this Site contains links to outside services and resources, the availability and content of which Russell House does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Limitation of liability

While we make every reasonable effort to validate the accuracy of any information that we publish on our web site, we do not make any warranties expressed or implied to its accuracy. We do not take responsibility and are not liable for any loss of damage to you (including without limitation loss of revenues, profits, contracts, business or anticipated savings or loss of goodwill or reputation) as a result of using the web site. We cannot guarantee that the site will be error-free, or that the site or server is free of viruses or bugs.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Web site, or the use by any other person accessing the Web site using your shopping account and/or your Personal Information.