Privacy policy

Your Privacy

Russell House is totally committed to protecting the privacy of our visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you.

Your Consent

When you place an order with us, we will ask you for some details, including address, telephone number and email address, you can at this point opt-out of receiving any marketing communications from us. If you do chose to receive further communications and then change your mind at a later date, simply click 'Your Account' at the foot of the page and follow the instructions to your account. You can also call our sales team who will be happy to action your request.

We will not rent or sell your personal information to any third party ever. We do not believe that making money from selling the information we collect, as a result of serving our customers is in any way ethical. If you have given us your address, telephone number or email address as part of a sales or enquiry process we may on occasion send you a new catalogue or inform you of new products as they arise. This we will do via post or e-mail.

We will on occasion need to call you on the telephone number provided, this will only be in connection with a current order / enquiry, to keep you informed of delivery times or stock shortages.

Checking your details

If you wish to verify the details you have given to Russell House you can do so by contacting us by email, or telephone. We may ask for proof of identity before we reveal information. This proof will take the form of the email address and password submitted when you registered.

Cookies

We do not store our cookies on your hard drive.

Contacting us

We are always pleased to hear from our customers (even if it's a complaint). We are always grateful for the time you spend providing us with the information we need to keep our customers informed and satisfied. We want you to return to our site and recommend us to your friends and colleges. If you have any questions or feed back about this statement please contact our customer services who will be delighted to answer any questions.