Workforce development in the human services

Engagement in practice
Theory and practice for successful engagement
By Gillian Squirrell

For anyone working with communities, this book explores: various forms and meanings of engagement and participation; opportunities for engagement; the skills and attitudes needed for undertaking engagement ethically and effectively; different types of engagement practice for different circumstances, purposes, intended outputs and stakeholder groups; preparing stakeholders for what is involved; reducing the risks of exclusion; possible pitfalls in some types of engagement activities; evaluating engagement work.

Supervision skills
A learning and development manual
By Neil Thompson and Peter Gilbert

This important manual in the Learning for Practice series shows that supervision is a complex matter, which is sadly often oversimplified, where managers are able to use their knowledge and skills to help get the best out of people on an individual basis. This clear and well-written set of resources provides:
  • background information about the role and significance of supervision
  • a set of learning exercises carefully designed to promote professional development
  • a sound foundation for helping supervisors develop the skills they need to do their job to the best of their ability.

  • Supervision: praxis and purpose
    Developing a critical model of practice for those working with children and young people post Munro
    By Brian Belton, Justin Hill, Tina Salter and John Peaper

    Not the sort of book that asks readers to agree with all of it; rather, by considering supervision in various settings, including social work, youth work and coaching, it aims to challenge readers to "reconsider different perspectives that have informed supervision practice over the years."

    As the LCSB manager - an RSW - notes in his PSW review, it "endorses Munro's stance on supervision, namely that it needs a practice framework premised on evidence to be truly effective... (and) in its methodology of carefully unpicking strands of theory, provides a useful commentary on theories in a way that goes beyond the subject matter of supervision... I certainly found this inspiring."

    An elephant in the room
    An equality and diversity training manual
    By Blair McPherson

    "Helps to make difficult issues around discrimination something that we can all relate to." Community Care.

    "Should help many staff groups make the topics less scary and more accessible." Rostrum.

    Most people are not racist, sexist, homophobic, ageist or prejudiced against faith groups and they don't deliberately make life harder for people with a disability. However, they are bombarded with negative stereotypes and myths in their daily lives. Their own limited opportunity for mixing with people different to them can lead to ignorance, insensitivity and unthinking prejudice. The discussion-based approach aims to get people in the workplace talking openly about race, gender, disability, faith, age and sexuality.

    "Of use to anyone working in human resources, whatever type of organisation or business they are in… highly recommended." The Magistrate.

    Being effective and remaining human
    By Peter Gilbert

    "Asserts a powerful and clear image of the human service leader." The International Journal of Leadership in Public Service.

    "Reminds us that leadership occurs at all levels... impressive." Nursing Standard.

    "The chapter on the use - and potential abuse - of personal power and authority is essential reading… suitable for anyone practicing leadership at whatever level and provides excellent scope for reflection on personal aspirations and performance." Social Caring.

    Promoting equality, valuing diversity
    A learning and development manual
    By Neil Thompson

    Issues of equality and diversity are complex, difficult and sensitive. This training manual is designed to help people to build on the strengths and avoid the pitfalls of the past. It dispels some of the myths and oversimplifications around issues like 'political correctness', and provides a background knowledge base and a series of 22 exercises on: race and ethnicity; gender; age; disability; sexual orientation; and religion. Suitable for training and development professionals, managers, teachers, lecturers and mentors, it will help people make the transition form the dogmatic reductionism of the past and build a more positive, sophisticated and effective approach to tackling discrimination, and contributing to more humane and dignified environments in the workplace and in society as a whole.

    Meaning and values: developing empowering practice
    A learning and development manual
    By Bernard Moss and Neil Thompson

    For training and teaching, across the helping professions… these 36 exercises, guidance on using them, case studies and further learning suggestions will stimulate debate and understanding about:
  • how values help us make sense of our experiences and create meaning in our lives
  • how, nevertheless, the power that other people have over us can sometimes
  • undermine our values and meaning making, and make us feel we have little or no control over our lives
  • how the 'helping professions' can work in an empowering way with people who feel demoralised, helpless and oppressed in ways that respect their values and sense of meaning.

  • Developing leadership
    A learning and development manual
    By Peter Gilbert and Neil Thompson

    Especially useful to anyone who wants to move away from managerialist approaches to the workplace, towards cultures and environments that promote 'remaining human' as well as 'being effective', this manual presents effective leadership as inseparable from other issues of workplace well-being, and which can pay dividends in terms of: higher standards of work, higher levels of job satisfaction, a better working environment, fewer mistakes or difficult situations to deal with, clearer procedures and expectations, more and better opportunities for learning.

    Partnership made painless
    A joined-up guide to working together
    By Ros Harrison, Geoffrey Mann, Michael Murphy, Alan Taylor and Neil Thompson

    "Until now there has been no book that sought to give practitioners or managers explicit guidance in how to make partnerships work. This volume seeks to fill that gap… it does so admirably… an accessible 'how-to-do-it' approach… the practical experience of the authors in establishing and nurturing partnerships does give the book the feel of lived reality." Vista.

    "A book that goes beyond the rhetoric and addresses some of the problems." Community Care.

    Inter-agency training
    A practical handbook
    By Jo Edwards and Ane Freed-Kernis

    Using the example of LSCBs, but adaptable for different circumstances and disciplines, the guidance and tools in this handbook will help ensure that inter-agency training happens, is of good quality, and enhances inter-agency communication and cooperation. It aims to empower and develop resilience. Practical in focus, with underlying theory offered where useful, and extensively tried and tested, it offers:
  • Tools, exercises and checklists for use at each stage of the training cycle - from planning to evaluation
  • Strategies for when you encounter obstacles
  • An opportunity to appraise, affirm and develop trainers' own skills and knowledge
  • Inspiration to try something new and different.

  • Suitable for both beginning and more experienced training professionals, it can also be used by supervisors and managers in their inter-agency work, or by anyone considering employing an inter-agency trainer.

    Managing uncertainty and change in social work and social care
    By Ken Johnson and Isabel Williams

    "Aims to assist social care staff to understand the factors that lead to change and uncertainty, to reflect on their personal and professional reactions and experiences and to develop skills and approaches to tackle change in a positive and constructive manner... The authors are two experienced social work practitioners... their practical knowledge of the challenges faced at all levels of a social care organisation is evident throughout the book, and is combined with considerable referencing to academic research and policy documents. They have woven individual and group exercises throughout the book to bring theoretical concepts to life." Health & Social Care in the Community.

    Complaints panels in social care
    By Catherine Williams and Katy Ferris

    This benchmark guide to complaints panels is built on the authors' many years' involvement in - and extensive research into - panels in several local authorities. Aiming to enhance the work of panels for the benefit of all involved, it:
  • introduces the legal requirements and procedure of complaints panels
  • identifies potential pitfalls and suggests how to avoid them
  • advises on achieving best practice, including real case examples
  • explains for advocates and their clients what to expect from the experience.

  • "Useful for training staff or panel members... Helpfully, the publisher offers discounts for bulk purchases." Professional Social Work.

    The write stuff
    A guide to effective writing in social care and related services
    By Graham Hopkins

    "All those who have to write at some stage in their working day would benefit from reading and applying some of the tips and techniques offered." Community Care.

    "It's fun, punchy, accurate, lively, entertaining, direct, personal, witty, effective, well-designed, readable, brilliantly illustrated… It considers letters, reports, memos, templates, emails and a range of other forms… A joy to read... What more can I say! It's so well written that I even found myself reading it in bed!"

    Deliberately informal and chatty, The Write Stuff shows you how to get your message across effectively and with a minimum of fuss; and, uniquely, it creates a social care case study report that develops along with the book's chapters, showing how it evolves from the planning stages to final publication.

    Plain English for social services
    A guide to better communication
    By Graham Hopkins

    "If taken seriously, the book could revolutionise communication within your workplace and between your department and the public. Buy the book. Wince at the jokes. Absorb the sensible and practical advice." Community Care.

    More often than not, the things we write are shared with others, including clients and their carers, relatives and representatives, and the public. So more than ever, we need to be able to write in a way that ordinary people can understand. Through the use of hundreds of real examples, this book shows you how to:
  • understand your audience
  • write concisely
  • punctuate your work more effectively
  • express yourself clearly
  • prefer everyday words and avoid jargon
  • be confident about your use of English.

  • For the record
    Recording skills training manual
    By Liz O'Rourke

    "Makes recording come alive."Professional Social Work.

    "It provides material, which includes numerous illustrated case studies and exercises to stimulate an awareness of the importance of recording in the delivery of quality social care. It is designed to help care workers to reflect on how to make records that are clear, objective, non judgemental and reliable but more importantly to include the service user's perspective… has made the process of learning simple, enjoyable and fun without losing sight of the importance of effective training." British Journal of Learning Disabilities.

    The barefoot helper
    Mindfulness and creativity in social work and the helping professions
    By Mark Hamer

    "Might help you to do your job better, stay sane and be happy." Addiction Today.

    "A refreshing discourse on regaining the soul of social work by becoming more authentic people ourselves... who knows, it could be the start of social work ridding itself of its corporate dullness and becoming the exciting, creative profession that seduced many of us in the first place." Wellbeing.

    "I endorse it wholeheartedly." The Guardian's Barefoot Doctor.

    Mark Hamer is a practising social worker/therapist and author of Preventing Breakdown: a manual for those working in families and the individuals within them.

    Responding to loss
    A learning and development manual
    By Bernard Moss

    For trainers and lecturers involved in:
  • professions that bring them regularly into contact with grief and loss: medical staff, care home staff, the emergency services, the armed forces
  • professions that are expected to provide care and support in any circumstance that can arise in people's lives: social workers, teachers, youth workers
  • any other organizations that are concerned about how to be as effective and sensitive as possible when issues of loss arise.

  • It offers:
  • a foundation for developing understanding of how grief and loss affect people, groups, teams and organisations; and how staff can remain effective while also being dignified and sensitive
  • advice on how increasing awareness and understanding can be of value to the people you work with and to your organization
  • help and guidance on delivering training on this with confidence
  • 18 exercises, 12 copiable worksheets, presentation slides.

    Joint investigation in child protection
    Working together - training together
    By Liz Davies and Debbie Townsend

    Focus on the children involved… Develop suitable investigative skills… Understand and recognise what constitutes 'significant harm'… Understand the roles of fellow professionals from other agencies… Work effectively with, and if necessary, challenge them…

    Workers from a wide range of backgrounds, with varied levels of experience, knowledge and prior learning, can benefit from this training's approach to child-centred interviewing.

    Suitable for all professionals who work together to safeguard children and young people, this rich and extensive resource contains 23 presentations and 31 activities, including role plays, carousels, storytelling and quizzes. Trainers can pick and mix from the material to create, or supplement, other training, adaptable to participants' experience and needs, and to the context and time available.

    Investigative interviewing of children: achieveing best evidence
    Working together - training together
    By Liz Davies and Debbie Townsend

    Provides material for extensive, advanced-level joint training of police officers and social workers to improve the investigative interviewing of child victims and witnesses in possible child abuse cases and similar circumstances. Successful delivery requires the direct co-operation of appropriately skilled and experienced police officers and social workers working together.

    Its 20 presentations and 23 activities comprise a full 5-day training programme. Extensively tested, this specialist, high-quality material follows English and Welsh statutory guidance, and is adaptable for use elsewhere.

    It directly addresses major gaps in training and meets concerns raised by high profile inquiries of the last two decades. It challenges and goes beyond existing government guidance, to significantly improve work with both victims and perpetrators of child abuse.

    Evaluation in action
    Theory and practice for effective evaluation
    By Gillian Squirrell

    Principally for use in work with communities, this book helps the reader consider: methodologies and theory; a range of different approaches to framing and undertaking evaluations, and how to consider which is most appropriate; issues of power, politics, values; the choices involved in conducting evaluations, and the consequences of these choices; the learning that comes from evaluations, to stimulate project and organisational changes.

    Working with adults: values into practice
    A learning and development manual
    By Jackie Martin and Sue Thompson

    'People work' with vulnerable, disempowered and marginalised adults requires sensitivity towards service users and an awareness of how they can be discriminated against.

    "The value of this manual lies in its accessibility, scope and adaptability. It could as easily be of use in a further education setting as it would in a team meeting environment to help aid staff development... All in all, it is a very good resource." Rostrum.

    Using it with practitioners can help them to critically evaluate their work and to explore the extent to which their own practice, and the practices of their organisations, reflect a commitment to working collaboratively with service users, challenging discrimination at all levels, valuing diversity, and promoting service users' rights, including the right to take risks.

    Using it with students can help them to prepare for practice by reflecting on why values are important and how they inform practice.

    Managing child welfare and protection services
    By Paul Harrison

    "Combines an awareness of national policy with the necessity of managing resources both financial and human at a local level… a coherent analysis of the complexities of managing child welfare and protection services… outlines the particular moral challenges and dilemmas faced by managers… this book is well researched and thought-out and would provide any reader with food for thought as well as a useful reference tool for ideas and a guide to good practice." Rostrum.

    "Firmly rooted in many years of practice and a professional knowledge base… an important contribution to the positive and well founded process of expert professional care of all children." Health Manager.

    Tackling bullying and harassment in the workplace
    A learning and development manual
    By Neil Thompson

    Bullying and harassment can have devastating results on staff and organisations. This training manual offers materials to support learning around: how to prevent bullying and harassment; how to respond when they do occur; how to deal with the aftermath. Suitable for training managers and front-line staff, it will help:
  • raise awareness and understanding
  • support committed individuals and organisations to pursue a safe, harassmentfree working environment
  • convince others of the benefits of tackling bullying and harassment.

  • It is an essential resource for people committed to making the workplace a humane and dignified setting.

    Developing collaborative relationships in interagency child protection work
    By Michael Murphy

    "Murphy writes with clarity and authority and the book is hugely readable and accessible... He acknowledges that interagency work is difficult but writes in a way which inspires and encourages the reader to want to try to surmount the difficulties... This book is intended to be 'theoretically challenging and practically useful' and for me it succeeds. It promotes a positive approach to collaborative working… a very constructive book. I strongly recommend it to all managers and practitioners." VISTA.

    "Refreshingly honest about why effective collaborative work can be so hard to achieve." Community Care.

    "Identifies a number of ways forward - for both individual practitioners from different disciplines and, crucially, for the cultures and structures of the many professions involved." Young People Now.

    The manager's mentor
    A practical companion and guide to managing yourself and others in the human services
    By Owen Booker

    "Ideal read for all managers working with staff in 'human services'... a plain speaking, almost jargon free read, with part of its attraction derived from the author's sense of humour... packed full of practical ideas, tools and activities with a great deal of advice… several sound techniques for recognising and solving difficulties, all underpinned by background knowledge… including dealing with common client problems, looking after yourself, and staffing issues… an excellent book that may motivate all who read it to develop their management ability further." Professional Social Work.

    Social work models, methods and theories
    A framework for practice
    Second edition

    Edited by Paul Stepney and Deirdre Ford

    Now more than ever, social workers need a good knowledge of the social sciences and practice theory, the capacity for critical reflection and analysis, and the skill to translate all of this into effective intervention.

    Thoroughly reviewed, updated and extended, the second edition of this best-selling text is "an important contribution to the literature… scholarly and accessible… invaluable as both an introduction to the field and as a resource for the more experienced practitioner." Professor Nigel Parton.

    Featuring the latest contributions from Lena Dominelli, Mel Gray, Bill Jordan, Martyn Jones, Malcolm Payne, Brian Sheldon, Neil Thompson, Pamela Trevithick, Stephen Webb and more... it:
  • offers a systematic examination of different methods, models and practice theories by a range of respected academics and practitioners
  • sets these ideas in a clear and accessible framework of practice in changing political, economic and social contexts
  • considers future developments in an international context.