Responding to loss
A learning and development manual
By Bernard Moss
9781905541584

To see sections of this book in a PDF, please click here.

Loss and grief can affect anyone in any organisation. For some staff, managers and leaders, dealing with them is a frequent experience because of the nature of their work. For others, it may be less frequent; but they are still somehow expected to know what to do when a death or other loss does occur - even if no-one has actually helped them learn. How best can they and their colleagues continue to work alongside someone who is grieving? What is reasonable to expect from a grieving person as they continue to go about their work?

One of the things that this manual can help anyone to learn is when therapeutic support from professional counsellors or support groups might be appropriate. It is in no way a substitute for these. But it also shows what organisations can do themselves, either in response to a recent loss, or as part of their general training in preparation for such a situation arising. It will help managers, leaders, carers, and colleagues to have a greater awareness and deeper knowledge of issues around grief and loss, and will help anyone's behaviour to be more dignified and understanding within the workplace environment.

This manual is for workplace trainers, and for university and college lecturers helping students to prepare for the workplace, in:
  • professions that bring them regularly into contact with grief and loss: hospice workers, nurses, doctors, care home staff, the emergency services, the armed forces
  • professions that are expected to provide care and support in any circumstance that can arise in people's lives: social workers, teachers, youth workers, Connexions workers
  • any other organisations that are concerned about how to be as effective and sensitive as possible when issues of loss arise.

  • For any trainer - with or without previous experience in this area - it offers:
  • a foundation for developing understanding of how grief and loss affect people, groups, teams and organisations; and on how staff can remain effective while also being dignified and sensitive
  • advice on how increasing awareness and understanding can be of value to the people you work with and to your organisation
  • help and guidance on delivering training on this with confidence
  • 18 exercises, 12 copiable worksheets, and presentation slides, from which you can pick and choose to deliver your training
  • the opportunity to obtain the worksheets, presentation slides and case study in electronic format - free of charge - directly from RHP after you have purchased the manual.

  • A4 wiro. 136 pages. 978-1-905541-58-4. Published 2010. £29.95.


    READERSHIP

    Workplace trainers, and university and college lecturers helping students to prepare for the workplace, in:
  • professions that bring them regularly into contact with grief and loss: hospice workers, nurses, doctors, care home staff, the emergency services, the armed forces
  • professions that are expected to provide care and support in any circumstance that can arise in people's lives: social workers, teachers, youth workers
  • organisations that are concerned about how to be as effective and sensitive as possible when issues of loss arise.



  • ABOUT THE AUTHOR

    Bernard Moss
    is Professor of Social Work Education and Spirituality, and Director of the Centre for Spirituality and Health, at Staffordshire University. He is a Senior Fellow and National Teaching Fellow, at the Higher Education Academy, UK. His particular teaching interests focus on communication skills, studies in death, dying and bereavement, and mediation studies. He is the co-author, with Neil Thompson, of Meaning and Values: Developing Empowering Practice (RHP, 2008) and the author of Values (RHP, 2007) and Religion and Spirituality (RHP, 2005).


    CONTENTS

    Series editor's foreword

    Photocopying permission
    Electronic supply of the worksheets, handouts, presentation slides and case study
    Introduction
    Why have we produced this manual?
    What should I do next?
    Questions to get you thinking
    Overview of the manual
    Setting the context
    What is loss?
    What is grief?
    Approach 1: the dual process model
    Approach 2: the idea of stages
    Approach 3: the tasks of grief
    Approach 4: finding new meanings
    What is mourning?
    How do people deal with grief and loss?
    Exploring different cultures
    Grief: how can things go wrong? Difficult and complicated grieving
    What can we do to help?
    You and your workplace
    Training and development
    Introduction
    Exercises overview
    Welcome
    Ground rules
    Great expectations
    Listing the losses
    Worksheet: listing the losses
    Wishful thinking!
    Worksheet: codes of practice
    Creating a poster
    Trying to make sense of it all
    Worksheet: trying to make sense of it all
    Out of the ordinary!
    Worksheet: out of the ordinary (i)
    Worksheet: out of the ordinary (ii)
    Where do I feature in all this?
    Worksheet: where do I feature in all this?
    The do's and don'ts of helping
    Worksheet: responding to loss
    Celebrating diversity
    My boss really cares
    It's got nothing to do with us
    Worksheet: it's got nothing to do with us
    The conspiracy of silence
    Worksheet: The conspiracy of silence (i)
    Worksheet: The conspiracy of silence (ii)
    Men are from Mars...
    Worksheet: Men are from Mars...
    Leaving was hard... but coming back was even worse
    Worksheet: leaving was hard... but coming back was even worse
    Oh my god!
    Conclusion
    Concluding comments
    Suggested further development
    References
    Organisations
    Handouts and presentation sides
    Approach 1: The dual process model
    Approach 2: The idea of stages
    Approach 3: The tasks of grief
    Approach 4: Finding new meaning
    My boss really cares
    Returning to work
    Oh my god!
    Case study: leaving was hard... but coming back was even worse
    Presentation slides
    Electronic supply of the worksheets, handouts, presentation slides and case study
    Terms and conditions for their use

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