Tackling bullying and harassment in the workplace
A learning and development manual
By Neil Thompson

To see sections of this book in a PDF, please click here.

Bullying and harassment are increasingly recognised as major problems in the workplace, and can occur whenever staff or managers abuse or misuse their power over others. They can have devastating results on the individuals concerned, and also cause significant difficulties for the organisation itself, in terms of: reduced effectiveness caused by the tension and ill-feeling generated; legal problems; and the risk of the organisation gaining a reputation for being a poor employer.

There is therefore much to be gained from organisations taking seriously the challenges of bullying and harassment - for the sake of the employees, the employers and the organisation's stakeholders.

This training manual, previously published by Learning Curve Publishing, and now in a revised and updated version, offers materials to support the promotion of staff learning around:
  • how to prevent bullying and harassment
  • how to respond when they do occur
  • how to deal with the aftermath.

  • It will help:
  • raise levels of awareness and understanding
  • support committed individuals and organisations to pursue the goal of a safe and harassment-free working environment
  • convince others that it is in their interest to tackle bullying and harassment, and the problems that these issues raise.

    The material is suitable for both managers and front-line staff. Mangers should be aware of all the material in this manual, and should let it inform their day-to-day interactions with staff. Training for frontline staff allows them to talk about their experiences and to recognise when behaviour is not acceptable; and to consider and rehearse individual and collective responses to bullying and harassment. Further exercises around discrimination ensure that nothing is 'swept under the carpet' or left unsaid.

    The twelve chapters can be delivered as a complete programme, or areas can be prioritised to meet specific circumstances and demands. There is also a pragmatic understanding that not all staff can commit to 12 sessions. The training can be customised to meet individuals' requirements, and trainers can feel confident in the knowledge that the manual provides them with far more material than they will require in their training. Although very few trainers consider themselves 'experts' on bullying and harassment, this manual has been designed to support and supplement the knowledge trainers will already have gained from everyday practical experience.

    Clearly written by an expert in the 'workplace well-being' field, this manual helps to lay the foundations for understanding the complexities involved, and helps employing organisations ensure that they understand the value of promoting dignity at work and are well equipped to do so. It is an essential resource for people committed to making the workplace a humane and dignified setting, free from bullying, harassment and victimisation.

    A4 wiro. 176 pages. 978-1-905541-44-7. Published 2009. £49.95.


  • Trainers, tutors, leaders, managers and supervisors working or teaching in the helping professions: social work, social care, nursing, other health care professions, probation, community justice and youth justice work, youth and community work, counselling, advice work, pastoral work.
  • Anyone in other professions when help is sought with the 'people skills' of management, leadership and supervision.


    Neil Thompson
    is Director of Avenue Consulting Ltd (www.avenueconsulting.co.uk), a company offering training and consultancy across the 'people professions' - that is, the helping professions plus management, supervision and leadership more broadly. He has over 100 publications to his name, including best-selling textbooks, papers in learned journals and training and open learning materials. His website is www.neilthompson.info.


    Series editor's foreword
    Customising the training manual for your own requirements
    Notes to presenters
    Using the training manual
    Why bother?
    What are bullying and harassment?
    What does the law say?
    Resisting the bully
    Resisting temptation
    Positive leadership
    Sexual harassment
    Racial harassment
    Other forms of harassment
    Dangerous organisations
    Policy and practice
    Taking staff care seriously

    Guide to Further Reading
    Useful Contact Points
    Presentation Slides
    Electronic supply of the worksheets, case spotlights and presentation slides from Tackling Bullying and Harassment in the Workplace

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