A practical companion and guide to managing yourself and others in the human services
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Aiming to take the mystery out of management, and put mastery in, this book is a plain speaking companion for you to consult with. You will find ideas against which you can compare your practice and understanding, assistance with many of the common knotty issues that managers must deal with, and a background of management truths and knowledge that will contribute to the development of your skills. It is:
Managers differ in ability, in as many different ways as there are different people. But competent action by managers is always more assured when the necessary issues are first fully reviewed. And when that review is assisted by good advice, self-confidence grows. That's what mentoring is about, and with this book you will benefit from a mentor that you can consult with whenever you wish.
While other books and training might be about how to deliver a particular service, or mould a certain type of organisation, or undertake specific tasks, this book is about managing yourself and other people well, so that you can do all of these things - and anything else that might be required -in the best possible way. It may help you achieve a qualification, but it is about getting the job done.
It is a book that can be read through from beginning to end, or be dipped into by choosing the part that seems to best relate to what you want to think about. It is carefully organised and clearly signposted to help you find your way around. It is not heavily referenced or peppered through with sources to bolster credibility, but it does contain a lot of ideas, together with some tools and participation tasks for you to use and engage with. Where helpful, there is guidance for you to do your own further research and reading according to your needs.
This book does not shirk from setting things out as they are, nor does it bamboozle with much 'management speak'. It strives to be a good mentor, and give honest and immediate best advice, in the hope that it will help you be more successful, achieve your hopes more readily, and gain assurance and pleasure in your work.
Large format paperback. 160 pages. 978-1-905541-24-9. Published 2008. £19.95
Mystery Out - Mastery In
Master management lore
New public managerialism (NPM)
Have a plan
Manager skills - what to do and be
Leader skills - how to do and be
Knowledge & understanding
Things to Know and Understand.
Know what you will do
Know how well you do it
Understand goals and objectives
Analyse and review
The value of manager lore
Explicit and tacit knowledge
Roles and function
The claims gap
Directional shift - compass bearing.
How to manage change
Know what the change will concern
Use methods to manage change
Manager Qualities to Show
Be minded and curious
The command - collaboration continuum
Be aware of stress
Facts to consider
Positive personal practice
Collaboration and assertion
Promote Positive Practice
Motivate and inspire
Regard and acknowledgement
Manage people well
Motivate through competence
Managing difficult people
Common problems of staff behaviour
Common problems of client behaviour
Traps, tricks, & trades
Manage team development
Acknowledge your personal position
Risk control aka damage limitation
Manage the 'environments'
Make administration matter
Time and work
Letters & memos
Fax & email
Make every person count
Selection and retention
Discipline and grievances
Complaints and client assurance>
Serious client allegations
Discourse and language analysis
Listen to people and learn
Rise above jargon
The link between words and emotions
Self care and accessing inner self Tolerance thresholds
ABOUT THE AUTHOR
Owen Booker has worked with children and young people in the voluntary and statutory sectors, locally and nationally, and been involved with residential care, social work, education, and therapeutic communities. His roles have included teacher, trainer, advocate, care worker, manager, lay inspector, and community director. He now specialises in conflict reduction in human services and in response to behaviour difficulties; and works freelance to provide consultancy, training, and expert witness services. He is the author of Averting Aggression (RHP 1999, 2004).
"An ideal read for all managers working with staff in 'human services'... a plain speaking, almost jargon free read, with part of its attraction derived from the author's sense of humour... packed full of practical ideas, tools and activities with a great deal of advice… several sound techniques for recognising and solving difficulties, all underpinned by background knowledge. The chapters I found particularly relevant were those covering practical aspects of professional life, including dealing with common client problems, looking after yourself, and staffing issues. The author concludes that, 'It has been the psychological ideas about people that have set me thinking or provided an insight that has served me best in all my dealings as a manager and although this is the last chapter, maybe this end is a good starting point'. I agree entirely… an excellent book that may motivate all who read it to develop their management ability further." Professional Social Work.
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