Plain English for social services
A guide to better communication
By Graham Hopkins
9781898924142

TRUE OR FALSE? Most reports written by people working in social and health care are:
  • clear
  • direct
  • easily understood by clients, carers and members of the public.
  • The same is true of letters, leaflets, application forms, brochures, newsletters, directories, consultation documents, community care plans and inspection reports.

    Based on several successful national courses run by the author, Plain English for Social Services is a unique, entertainingly informative and thought-provoking book for anyone involved in social care. It looks openly and honestly at information produced by Social Services Departments to show how user-unfriendly they can be, and provides guidance on how to communicate better with your intended audience.

    By using hundreds of actual examples, Plain English for Social Services will, among other things, show you how to:write clearly and concisely
  • use everyday words and avoid jargon
  • improve your layout and design
  • avoid common errors
  • punctuate your work effectively.

  • Paperback. 140 pages. 978-1-898924-14-2. Published 1998. 14.95.


    CONTENTS
    Introduction
    Grammar
    Punctuation
    Is it clear?
    Away with words
    Padding
    Everyday words
    Shortening sentences
    Jargon
    Gobbledygook
    Being human
    Common mistakes and assorted suggestions
    Good by design
    Editing your own and other people's work


    ABOUT THE AUTHOR

    Graham Hopkins
    is Head of Inspection in the London Borough of Barking and Dagenham, and is acknowledged by NAIRO as the leading expert in Plain English in his field.


    REVIEW

    "If taken seriously, the book could revolutionise communication within your workplace and between your department and the public. Buy the book. Wince at the jokes. Absorb the sensible and practical advice." Community Care.

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